“We build them big, and we build them strong. And we take care of our customers when they need it.”

-Bandit Industries founder Mike Morey Sr.

The Bandit Backbone™ is Bandit’s commitment to customer service and support, and it began with the very first Brush Bandit chipper built by Mike Morey Sr. and his original crew back in 1983. It’s always been a cornerstone of Bandit’s philosophy, and today that backbone is stronger than ever. If you own a Bandit machine—regardless of the age or use—the Bandit Backbone is also your backbone.

 

Bandit Product Support Department is here to help: 888-847-7807.

Whether you purchased your Bandit new or used, free product and technical assistance is just a phone call away. When you call 888-847-7807 you’ll be connected to Bandit’s Product Service Department, staffed by Bandit veterans with decades of combined experience. These specialists can provide guidance on everything from machine functions to maintenance procedures, electrical issues, and much more. This service is available to anyone, regardless of machine age or warranty status.

Expanding Global Dealer Network.

Strong dealer support for your equipment is critical to minimizing downtime. Bandit’s global dealer network continues to expand, and with nearly 200 Bandit Authorized Dealers already on the books, odds are good that a Bandit dealer is closer than you realize. All Bandit dealers receive specialized factory training in products, parts and service to provide the best possible experience for customers. Furthermore, each dealer must continue to meet certain requirements to remain part of the Bandit extended family.

Fast parts delivery to minimize downtime.

Bandit dealers stock a good supply of common maintenance and repair items to get you what you need, when you need it. For less common items, dealers or customers can reach the Bandit parts department directly at 888-748-6348. Experts are on-hand Monday through Friday from 8am-5pm to answer questions and to place orders. Expedited shipping is available with any order.

On-site service from factory-trained technicians.

For large Bandit equipment such as whole tree chippers or The Beast® reduction machines, Bandit-certified factory technicians can make on-site visits to your operation for specialized service or repairs. For more information on this individualized service, speak to a Bandit representative.

Complete machine overhaul by factory technicians.

Bandit’s rebuild department is the answer for those who aren’t ready to give up their trusty friends, but need help getting them back in shape. With decades of direct, hands-on expertise in wood processing equipment, Bandit’s rebuild specialists can literally make your old machine new again. This service isn’t restricted to just Bandit machinery—from the smallest stump grinder to the largest whole tree chipper, Bandit’s rebuild department can revitalize your wood processing equipment and back it up with a limited factory warranty. For more information on this individualized service, speak to a Bandit representative.

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