When the all-new Banditchippers.com website launched in September 2016, we introduced the world to the Bandit Backbone™ parts and service support. That’s not exactly fresh news, because the cornerstone of Bandit Industries has always been exemplary support, both from the factory and through Bandit authorized dealers. This legendary customer service began with the first Brush Bandit® chipper and stems from a simple, common sense principle – we build them big and strong, and we take care of our customers when they need it. So even though the Bandit Backbone is a new concept, its core message of standing behind our equipment is as old and well-known as the raccoon that’s been on every Bandit machine since 1983.
That’s not to say the Bandit Backbone is just a fancy catch phrase. It’s our ongoing commitment to providing Bandit equipment owners the very best product support in the wood and waste processing industries. That means sticking to our core philosophy, but it also means growing and evolving with the times.
In short, if you own a Bandit machine – whether you bought it new or used, whether it’s nearly new and under warranty or seasoned with decades of use – the Bandit Backbone is here to help with these five all-encompassing areas of customer service and support:
Bandit dealers stock a good supply of common maintenance and repair items to get you what you need, when you need it. For less common items, dealers or customers can reach the Bandit parts department directly at 888-748-6348. This team continues to grow and evolve with our service department to help customers get their machines up and running in the shortest time possible. These professionals know Bandit; most have over 10 years of Bandit-specific experience to handle any situation.
When it comes to parts, trust Bandit-approved items to help ensure proper fit, function, and warranty coverage where applicable. From common wear items to larger components, using Bandit-recommended parts and following a proper maintenance schedule is key to keeping your Bandit equipment running strong for years of dependable use.
When you call 888-847-7807 you’ll be connected to Bandit’s Product Support Department, staffed by Bandit veterans with decades of combined experience. These specialists can provide guidance on everything from machine functions to maintenance procedures, electrical issues, and much more. This service is available to anyone, regardless of machine age or warranty status, free of charge!
Strong dealer support for your equipment is critical to minimizing downtime. Bandit’s global dealer network continues to expand, and with over 150 dealers in North America and over 200 around the world, odds are good that a Bandit dealer is closer than you realize. All Bandit dealers receive specialized factory training in products, parts and service to provide the best possible experience for customers. Furthermore, each dealer must continue to meet certain requirements to remain part of the Bandit extended family.
For large Bandit equipment such as whole tree chippers or The Beast® horizontal grinders, Bandit-certified factory technicians can make on-site visits to your operation for specialized service or repairs. For more information on this individualized service, speak to a Bandit representative or your nearest authorized Bandit dealer.
Bandit’s rebuild department is the answer for those who aren’t ready to give up their trusted machines, but need help getting them back in shape. With decades of direct, hands-on expertise in wood processing equipment, Bandit’s rebuild specialists can literally make your old machine feel like new. This service isn’t restricted to just Bandit machinery — from the smallest stump grinder to the largest whole tree chipper, Bandit’s rebuild department can revitalize your wood processing equipment and then back it up with a limited factory warranty. For more information on this individualized service, speak to a Bandit representative.
If you own a Bandit machine, you already have the Bandit Backbone. Help is just a phone call away – call your nearest dealer or Bandit directly to see how the Bandit Backbone can work for you.